Refund Policy
Last updated: September 19, 2025
1. Refunds & Cancellation
Self-Service Cancellation
You may cancel your active subscription at any time through your account settings. The cancellation will prevent the next renewal charge and you may continue to use paid features until the current billing cycle ends.
Immediate Cancellation & Refund
If you wish to reverse a subscription charge immediately after purchase, please email support@aipolaroid.com within 24 hours. Our team will void or refund that transaction in accordance with card-network rules.
2. Refund Window
7-Day Refund Policy
You may request a refund within 7 calendar days of the original charge. We will deduct the monetary value of any generation credits you have already used and refund the unused portion to the original payment method.
After 7 days, payments are non-refundable unless required by applicable law.
2.1 Refund Conditions
- Unused credits only: Refund amount is reduced by the value of credits already used
- Original payment method: Refunds processed to the same card/account used for purchase
- First-time subscribers: Policy applies to initial subscription purchases
- Good standing: Account must not be suspended for terms violations
2.2 EU/UK Consumer Rights
EU/UK consumers retain the 14-day statutory right of withdrawal for digital content unless they expressly waive it by starting to use the service immediately after purchase.
3. Refund Process
3.1 How to Request a Refund
Contact our Support Team:
- Email: support@aipolaroid.com
- Subject: "Refund Request - [Your Email]"
- Include: Your account email, subscription plan, and reason for refund
3.2 Processing Timeline
- Response time: We'll acknowledge your request within 24 hours
- Review period: Refunds are typically approved within 1-2 business days
- Processing time: 5-7 business days to appear in your account
- Refund method: Original payment method (credit card, PayPal, etc.)
3.3 What Happens Next
- Your subscription will be immediately canceled
- Access to premium features will be revoked
- Your account will revert to free tier with 10 welcome credits
- You'll receive email confirmation of the refund
4. Credit Usage During Trial
Fair Usage Policy:
We encourage you to fully test our service during the 7-day refund window. Normal usage of your monthly credits will not affect your refund eligibility.
- Acceptable: Using credits for legitimate Polaroid-style image generation and testing
- Acceptable: Exploring different vintage photo creation features and image sizes
- Not acceptable: Bulk generation with intent to cancel (abuse)
- Not acceptable: Commercial usage while planning to request refund
5. Special Circumstances
5.1 Technical Issues
If you experience significant technical problems that prevent normal use of our service, please contact support immediately. We may extend your trial period or offer alternative solutions.
5.2 Billing Errors
If you believe you've been charged incorrectly, contact us immediately. Billing errors will be resolved regardless of the 7-day window.
5.3 Service Changes
If we make significant changes to our service that materially affect your subscription benefits, existing subscribers may be eligible for prorated refunds.
6. Alternative Solutions
Before requesting a refund, consider these alternatives:
- Contact Support: We can help resolve technical issues or usage questions
- Plan Downgrade: Switch to a lower-tier plan if your needs have changed
- Pause Subscription: Contact us about temporarily suspending your account
- Feature Assistance: Get help making the most of your subscription benefits
7. Anti-Abuse Policy
Fair Play:
We trust our customers to use the refund policy in good faith. Patterns of abuse may result in account restrictions.
We reserve the right to decline refunds or restrict accounts that show patterns of subscription abuse, including:
- Repeatedly subscribing and canceling to avoid payment
- Using fake information to circumvent the one-refund policy
- Excessive credit usage with clear intent to cancel
- Commercial usage during trial periods with intent to refund
8. Contact Information
For refund requests or questions about this policy:
- Support Email: support@aipolaroid.com
- Response Time: Within 24 hours
- Contact Form: Available here
9. Policy Updates
We may update this refund policy from time to time. Material changes will be communicated to active subscribers via email at least 30 days in advance. Continued use of our service after policy updates constitutes acceptance of the revised terms.
This Refund Policy is part of our Terms of Service and Privacy Policy
Questions? We're here to help! Contact support@aipolaroid.com